Refund and Returns Policy

1. General Overview

At cityplaces, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our obligations.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all tags, packaging, and accessories intact. Items that are damaged, altered, or missing components are not eligible for a refund.

2.3. Non‑Returnable Products

• Personalized or custom‑made items
• Final‑sale merchandise clearly marked as such
• Perishable goods

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing accessories or shows signs of use, we reserve the right to issue a partial refund.

4.3. Exceptions

Shipping fees are non‑refundable unless the return is a result of our error.

5. Exchanges

Exchanges are processed as a return followed by a new order. Follow the same return procedure and indicate that you would like an exchange.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimers

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: 123 Main Street, Anytown, USA